B h photo video pro audio reviews6/22/2023 ![]() On the downside, it can be daunting to shop here unless you know exactly what you want when you walk in. I've also purchased music equipment here and found that while they don't necessarily have the inventory of Sam Ash or Guitar Center, their prices are neck and neck. Its an open secret that the other camera shops in the city often base their prices for used and new equipment off of B&H's prices. ![]() The shop offers what most amateurs, semi-pro, and professionals need and they usually have the best prices for most equipment. I've completely lost trust with them and I'll never shop them again.ī&H is the largest and probably most efficient photo shop in the city. When it comes down to it, they'll lie to your face if it makes them a dollar. My overall impression of this company is that they are NOT interested in customer satisfaction but they'll work extra hard to project that image onto the buyer. Only then was I told that they would not honor their previous claims and that I had the option to purchase the missing parts or return the piece for a refund. ![]() But after several weeks of not hearing back from them and their not delivering what they claimed, I called a third time. I spoke with two of their sales associates two separate times who claimed that they would fix the situation and ship the missing portion of my order. What drove me to stop doing business with them was with a recent web purchase that once delivered, was far from what they advertised. Not that that stopped me from doing business with them, I just learned that more and more of their stock is the end-of-the-year sales models. I had always admired B & H for their inventory and pricing, but after becoming better acquainted with more and different electronic and camera suppliers over the years I became less impressed. Im hoping who ever is stealing at the store is gone by now.or caught. it'll be impossible to prove that the store is responsible.They'll speak with you over the phone, gather information, and then that will be it.And make sure you open your package before the 3 days return policy. Other: PLEASE PLEASE please check that your items are actually in the box BEFORE YOU LEAVE THE STORE. They made me feel like a criminal.I will never purchase from them. the booklet, chords and other stuff was there but no video camera.Very disappointed in B and H. When i asked B and H about it, they said that they check the stock to be sure the item is in there. Improvements: Replacement of the camera.Wont happen though.I waited more than 3 days to open the package.The box had been taped up.
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